Empowering Patients.
Enabling Clinicians.
Saving Lives.

Mserv.ai

Mserv is a mobile platform that enables patients to report symptoms in real time. A direct data feed to medical teams supports earlier intervention and safer care across hospital settings.

TEDxNorthwich

Can We Prevent Avoidable Deaths in Hospitals?
Martin Lees | TEDxNorthwich

The Problem

Hospitalised patients often deteriorate before clinicians are aware. Current systems rely on periodic observations, delaying intervention. Patients lack a direct, timely way to report symptoms or request help. Delayed interventions can result in complications, readmissions, or avoidable mortality.

Signal gaps
Signal gaps
Observations are periodic; deterioration can be missed.
Patient voice
Patient voice
No direct, structured channel for symptoms and concerns.
Escalation
Escalation
Help requests can be delayed or misrouted.
Outcomes
Outcomes
Complications, readmissions, and avoidable mortality.

The Solution

A disease‑agnostic platform with a mobile + web interface. Real‑time, structured symptom reporting flows to clinical teams via a secure backend. Data analytics (under development) will power predictive alerts.

Pain score tracking
Pain score tracking
Used post‑surgery to alert pain teams and reduce analgesic use.
Escalation pathway
Escalation pathway
Call 4 Concern / Martha's Rule integration for rapid help.
Symptom alerts
Symptom alerts
Bleeding, breathlessness, reduced urine output and more.
Patient feedback
Patient feedback
Friends and Family Test after hospital stay.

Research papers

An Interactive Pain Application (MServ) Improves Postoperative Pain Management
View
The effectiveness of a device for real time pain reporting on pain scores and patient satisfaction
View

Martha's Law

Often referred to in the media as “Martha’s Law”, Martha’s Rule is an NHS England patient‑safety policy that gives patients, families and staff a clear, rapid route to request an independent clinical review if they’re worried someone is deteriorating and their concerns aren’t being acted on.

How Mserv supports Martha’s Rule

  • Structured symptom capture (pain, breathlessness, bleeding, urine output and more) to surface early warning signs.
  • One‑tap escalation to Critical Care Outreach / Call 4 Concern with configurable pathways and on‑call rosters.
  • 24/7 QR and bedside prompts to ensure patients and families know how to raise concerns quickly.
  • Audit trail & reporting for governance, quality improvement and Trust board assurance.
  • Multi‑language UI and accessible flows aligned to NHS communications assets.
Status (Sept 2025): Now live across all 210 acute hospitals in England, following a national rollout after successful pilots.
Daily check‑ins
Patients are asked at least daily how they feel, with concerns escalated in a structured way.
Early impact
Thousands of calls to Martha’s Rule helplines have already led to hundreds of care changes and life‑saving interventions.
Independent review
A separate team assesses the patient and can change treatment or escalate to higher‑acuity care.
24/7 escalation route
Patients, families, carers and any staff member can trigger a rapid review by a different team (e.g. Critical Care Outreach).

Technology

  • Disease‑agnostic platform, adaptable across specialties
  • Mobile & web interfaces with secure backend
  • Real‑time structured symptom reporting
  • Analytics pipeline under development for predictive alerts
Stage: 3 pilots in progress with NHS hospitals
IP: Trademark registered; technical IP held by Mserv; exploring data‑driven model IP

Road Map

Q4 2025: Multi‑Trust pilot expansion
Q2 2026: Predictive analytics launch
Q4 2026: Full commercial launch in NHS

Award Finalists

Medipex 2025 finalist: Using Artificial Intelligence (AI) to improve patient services and/or safety
HSJ 2023 finalist: Digitising Patient Care Award
HSJ 2022 finalist: Digitising Patient Care Award

Team

Clinical leadership and digital health expertise

Dr Martin Lees - CEO
Dr Martin Lees - CEO
Clinical Director of Anaesthesia and Cardiac Intensive Care at Barts Health NHS Trust, the busiest Trust in UK.
NHS Innovation award finalist and Highly Commended in HSJ Awards (finalist 3 times). Over 750K raised in 3 IUK grants to develop MSERV. Previous participant in South London HIN Digital Health Accelerator. MSERV pilots currently supported by UCLP and South London HIN. Working at the sharpest end of healthcare as an NHS Consultant since 2003, with a degree in Medical Informatics.
Frank Joshi - CTO
Frank Joshi - CTO
CEO of MVine Ltd, leading the digital development team to create the MSERV platform, implement AI used in the clinical trials and successfully connect securely to Oracle Millenium EHR. MVine is ISO accredited, based in the UK and NHS digital approved, running highly secure applications developed for the Prison Service, HM Government and BT
Dr Rory McDermott - COO
Dr Rory McDermott - COO
Clinical Lead and Consultant in Respiratory Medicine at Newham Hospital, Clinical Director for deteriorating patients at Barts Health NHS Trust. Working at the front line of acute medicine in the most socially diverse area of London with the greatest health inequality in the UK.  Extensive experience in hospital operations, governance, and clinical workflow integration, having successfully developed sepsis alerting based on HEHR data analytics, dramatically reducing time to antibiotic treatment and reduced mortality.
Mserv.ai

Get in touch

Interested in piloting Mserv or seeing a demo? We’d love to hear from you.

Contact the Team

Funded and Supported by

Barts UKRI